Customer Care and Escalation

Support Centre

Use this page for website, dashboard, edge gateway, and Open Analytics mobile app support requests. Include your organisation name, site name, device or dashboard context, and a short issue summary for faster resolution.

Email Support

ops@datasailors.io

Best for application errors, account access, data issues, and publishing or compliance questions.

Phone and WhatsApp

+91 70782 29901

Start a WhatsApp chat

Engineering Office

11, Haripuram, Kukra, Muzaffarnagar, UP 251001, India

Before you contact us

  • Share your organisation or site name.
  • Include screenshots, timestamps, and affected devices when possible.
  • For mobile app issues, mention device model, Android/iOS version, and app version.
  • For alerting issues, confirm whether notifications are enabled and whether the device was recently reinstalled.

Useful policy links